Customer Service Representative - Work From Home

This position involves working directly with individuals who have requested information about available benefit programs. Daily responsibilities include handling inbound and outbound calls, scheduling appointments, delivering virtual presentations, completing documentation, and participating in ongoing skill and leadership development. The role is supported by structured training and quality-focused processes to help ensure long-term success.

What We Provide

• Weekly advances with performance-based bonuses

• Clear long-term career growth and advancement opportunities

• Flexible scheduling with a fully remote, work-from-home option

• Residual income potential

• Comprehensive health and wellness benefits

• Personalized one-on-one training and mentorship

• Ongoing professional development and leadership support

Core Responsibilities

• Make and receive calls with individuals who have requested benefit information

• Schedule and conduct virtual appointments via Zoom

• Present and explain insurance products and benefit packages clearly and professionally

• Accurately complete and submit digital applications

• Track and report daily activity metrics

• Attend optional training and development sessions

• Complete follow-up items requested by underwriting to help finalize approvals

• Maintain quality standards and compliance throughout the process

Minimum Qualifications

• Strong verbal communication and interpersonal skills

• Effective time-management and organizational abilities

• High school diploma or equivalent (post-secondary education is an asset, not required)

• Previous experience in customer service, sales, or retail is helpful but not mandatory