Customer Service Representative - Work From Home

About the Opportunity

We’re seeking motivated, people-oriented individuals who are ready to grow within a stable and well-supported organization. In this role, you’ll work directly with union members and their families, helping them better understand benefit programs designed to protect their financial well-being.

This is a fully remote position, with all interactions conducted through virtual meetings and phone communication. It offers the flexibility of working from home while building strong communication skills and gaining valuable professional experience in a structured, supportive environment.

Core Responsibilities

• Connect with members through both inbound and outbound calls
• Schedule and conduct virtual appointments to review benefit options
• Present program details clearly and professionally via online meetings
• Guide members through simple enrollment and application processes
• Maintain accurate records and document all client interactions
• Follow up to ensure a smooth and positive member experience
• Participate in ongoing coaching, training, and leadership development

What We Offer

• Weekly pay, with additional performance-based bonuses
• 100% remote, work-from-home flexibility
• Structured onboarding with hands-on mentorship
• Clear advancement paths and long-term growth opportunities
• Health benefits available after the probationary period
• Residual income opportunities for qualifying representatives
• A supportive, team-focused culture built on professionalism and integrity

Qualifications

• Strong communication and interpersonal skills
• Solid organization and time-management abilities
• Comfortable using basic technology (Zoom, email, data entry systems)
• High school diploma required (post-secondary education is an asset)
• Customer service, hospitality, or retail experience is helpful but not required