Customer Service Representative - Work From Home

About the Opportunity

We’re looking for driven, people-focused individuals who want to grow within a stable, well-supported organization. In this role, you’ll connect directly with union members and their families to help them better understand benefit programs designed to support their financial security.

This is a fully remote position, with all responsibilities conducted through virtual meetings and phone communication. It offers flexibility while allowing you to strengthen your communication skills and build valuable professional experience in a structured environment.

Core Responsibilities

• Connect with members through inbound and outbound calls

• Schedule and lead virtual appointments to review benefit options

• Present program details clearly and professionally through online meetings

• Assist members with straightforward enrollment and application steps

• Maintain accurate records and document all client interactions

• Follow up to ensure a smooth, positive member experience

• Participate in ongoing coaching, skills training, and leadership development

What We Provide

• Weekly pay with performance-based bonus incentives

• Fully remote, work-from-home flexibility

• Structured onboarding and hands-on mentorship

• Defined advancement pathways with long-term growth potential

• Health benefits available after the probationary period

• Residual income opportunities for qualifying representatives

• A supportive, team-oriented culture built on professionalism and integrity

Qualifications

• Strong communication and relationship-building skills

• Excellent organization and time-management abilities

• Comfortable using basic technology (Zoom, email, data entry systems)

• High school diploma required (post-secondary education considered an asset)

• Customer service, hospitality, or retail experience is beneficial but not required