Customer Service Representative

Commerical Sales Customer Service Representative

Reports to: VP of SALES & MARKETING

FLSA Status: Non-Exempt Salary Range: $24-27/hour

Position Description: The Commercial Sales Customer Service Representative is responsible for coordinating and assisting with Commercial orders and assisting VP of Sales & Marketing as needed.

Key Performance Outcomes: Customer Satisfaction

Key Responsibilities:

• Respond to email, phone inquiries and other customer service-related issues from Commercial customers.
• Provide receipt/acknowledgement to customers on all inquiries.
• Issue customer communications regarding pricing and availability on parts as directed by sales.
• Consult with Commercial Sales team to answer questions or distribute information.
• Prepare estimate orders for commercial customers.
• Enter parts, equipment, and repair orders. Update information as necessary.
• Coordinate with other departments to ensure efficient flow of orders, including assisting in shipping/freight arrangements if necessary.
• Maintain customer contact database.
• Assist in preparation for Tradeshows.

Qualifications:

• Education/Certification: Associate degree or higher
• Required Knowledge: General Computer knowledge, Microsoft Office; Fluency in English; Spanish speaking is a plus. Knowledge of INFOR Syteline and EDI is a plus.
• Experience Required: 3 to 5 years’ experience in Customer Service, manufacturing company experience preferred.
• Skills/Abilities: Excellent communication skills both written and oral.

Job Expectations: Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodation. While performing the duties of this job, the employee is regularly required to use hands and fingers; reach with hands and arms; and talk or hear. The employee is required to sit for extended periods.

Note: This description is not an exhaustive list of all role responsibilities, skills and standards required. Other responsibilities, skills and standards may be added. Management reserves the right to add or change requirements at any time.