Customer Service Representative
Green Bay Packaging
Wausau, WI
Position Overview
Join a team where your passion for helping others truly makes an impact. As a Customer Service Representative, you’ll be the friendly voice and trusted problem‑solver for our customers—delivering fast, accurate, and genuinely caring support. In this role, you’ll build strong relationships, provide expert guidance, and ensure every interaction feels effortless and positive.
We’re looking for someone who thrives in a people‑focused environment, communicates with confidence and warmth, and brings a proactive mindset to every task. If you love turning challenges into great experiences and want to grow your career with a company that values your talent, we’d love to meet you.
The Customer Service Representative (CSR) position is responsible for providing high quality, consistent and efficient service to our customers through daily interaction with clients, sales representatives, production members, and co-workers. Candidates will become knowledgeable with the production processes and capabilities to ensure they are providing excellent customer service to both internal and external customers. This person will be interacting with customers relative to the placement of orders, pricing, deliveries, complaints, and technical recommendations.
Responsibilities
- Ensure internal and external customer requirements are satisfied
- Work and communicate with internal departments such as Design, Sales, Production and Shipping
- Provide prompt and courteous response to customer inquiries
- Order entry and customer follow-up
- Work within on-line system to create product estimates and pricing
- Communicate customer issues within the organization
Qualifications
- Minimum of an associate degree with a preferred 4 year post-high school education or comparable industry-related experience
- Experience with business systems like SAP, JD Edwards, Microsoft and Oracle is preferred
- Strong math and accounting skills
- Strong verbal, written and electronic communication skills along with the ability to work closely with internal and external customers
- Computer skills including the ability to use WORD and EXCEL programs. Data entry experience is a plus
- Ability to read and interpret dimensions from CAD files
- Ability to organize and prioritize workload to successfully complete tasks on time with minimal guidance
- Ability to problem solve and apply knowledge to new situations and the ability to question processes and provide improvement suggestions
- Ability to handle high stress situations as they occur
Candidates with previous Paper Packaging experience including Customer Service, Purchasing, Accounting, Procurement and/or Manufacturing are preferred
Compensation & Benefits
In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, LTD, life insurance, and company matching 401(k). Green Bay Packaging benefits may vary by position or division.
Company Overview
Started in 1933, Green Bay Packaging Inc. is a family owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,600 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit gbp.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About the Company
Green Bay Packaging
Green Bay Packaging Inc. is a family-owned, vertically integrated and diversified company consisting of corrugated container plants, folding carton operations, recycled and virgin linerboard mills, pressure-sensitive label manufacturing, specialty converting operations, timberland, and land stewardship and management. Founded in 1933, this Green Bay, WI based company has over 3,600 employees and 37 manufacturing locations located in 14 states. We are dedicated to the innovative and responsible development of our products and resources, with an emphasis on quality, sustainability, and continuous improvement.