Customer Service Representative

Position: Customer Care Advocate
Location: Warwick, RI (Remote with Onsite Training & Occasional Office Visits)
Job Type: 5+ Months Contract
Schedule: Monday – Friday, 8:30 AM – 5:00 PM EST
Client: Direct-client

Job Overview:
We are seeking a Customer Care Advocate to deliver exceptional service by supporting customers with inquiries, resolving issues, and ensuring a positive customer experience. This role begins with onsite training and transitions to a primarily remote work model, with occasional onsite visits for team meetings or system-related needs.

Key Responsibilities:

• Provide professional customer support via phone with empathy and strong communication skills

• Resolve inquiries related to policies, claims, and account requests

• Process transactions accurately and coordinate with internal teams as needed

• Navigate multiple systems efficiently to deliver timely solutions

• Maintain high-quality service standards in a fast-paced environment

Required Qualifications:

• 2+ years of customer service experience; call center experience preferred

• Ability to work onsite during training and attend occasional onsite meetings

• Strong computer, multitasking, and problem-solving skills

• Reliable high-speed internet connection (minimum 50 Mbps, LAN connection required)

• Excellent verbal and written communication skills with a customer-focused mindset

This is a great opportunity to join a dynamic team and make a meaningful impact through exceptional customer support.