Customer Service Representative (Temporary)

Customer Service Representative (Temporary)

Location Dallas, TX | Onsite

Compensation & Schedule
• Competitive (range available on request)
• 8:00 AM – 5:00 PM
• Temporary Assignment | W2
• Start Date: ASAP

Role Impact:
This temporary position supports daily lobby operations during a period of staffing shortage. The role ensures uninterrupted customer service, timely payment processing, and professional front-desk coverage to maintain departmental workflow and service standards.

• Key Responsibilities
• Provide in-person customer service support in a high-traffic lobby environment
• Answer and route incoming phone calls with professionalism and accuracy
• Process payments and issue receipts in accordance with departmental procedures
• Maintain organized front desk operations and assist with general administrative support

• Minimum Qualifications
• Prior customer service or front desk experience in a professional setting
• Experience handling payments or cash transactions
• Strong communication skills and ability to manage multiple tasks in a fast-paced environment

• Core Tools & Systems
• Multi-line phone systems
• Payment processing systems / Point-of-Sale (POS) systems
• Microsoft Office (Outlook, Word, Excel)
• Basic office equipment (scanner, copier, printer)

Preferred Skills
• Experience in municipal or public-facing office environments
• Strong attention to detail and accuracy in financial transactions
• Ability to remain professional and composed under pressure

Legal Notice
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