Customer Service Representative - State Farm Agent Team Member

Barb Frank - State Farm Agent | Full-Time

About Our Agency

At Barb Frank State Farm Agency, we believe exceptional service starts with exceptional people.

We are not a high-volume, transactional office. We are a high-touch, relationship-driven agency built on meaningful connections and genuine care — for our customers and for each other. Our office has the feel of a warm 1910 bungalow: inviting, unhurried, and grounded in the kind of service that people remember.

Our team is close-knit by design. We are kind, humble, and genuinely supportive of one another. If you're the type of person who takes pride in doing things the right way, finds fulfillment in helping others feel truly taken care of, and wants to be part of a team that actually enjoys working together — you'll feel at home here.

What Makes This Role Special

This isn't a call center. It's a place where you'll know your customers by name, understand their situations, and be the calm, trusted voice they turn to when they need help. You'll work alongside a small, cohesive team that values your contributions and looks out for you — the same way we look out for our customers.

Benefits

We take care of our people. Here's what we offer:

• 100% employer-paid health insurance — your premiums are on us
• 100% employer-paid dental insurance — fully covered
• Simple IRA retirement plan with employer match
• Performance-based commission — rewarded for the impact you make
• Paid time off
• Paid company holidays

What You'll Do

• Be the warm, professional first point of contact for customers reaching out by phone, email, or in person
• Handle inquiries and resolve concerns with empathy, patience, and follow-through
• Anticipate customer needs and proactively reach out to support retention and satisfaction
• Maintain accurate, up-to-date customer records
• Collaborate closely with teammates to ensure every customer interaction reflects our agency's standard of care
• Help sustain the welcoming, high-touch environment that defines who we are

Who You Are

• You're calm under pressure and genuinely enjoy helping people — not just solving tickets
• You notice the small things: a name spelled wrong, a concern left unaddressed, a customer who needs a little extra reassurance
• You communicate with warmth and professionalism, whether in person or on the phone
• You're dependable, detail-oriented, and take accountability seriously
• You have experience in customer service (insurance experience is a plus, but not required)
• You bring humility, a team-first attitude, and a grounded, hard-working spirit to everything you do

Compensation - $50,000 - $65,000 base wage + commissions + bonuses + benefits 
 

Compensation includes a base wage, performance-based commission, and benefits. Details will be discussed during the interview process.

State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm Insurance. The agent is responsible for all employment decisions related to this position.