Customer Service Representative

At Imperium Consultants , we believe that the best sales come from the best service. That’s why we’re looking for somebody who knows how to listen, solve problems, and connect people with the latest tech that makes their lives easier. Prepare to help neighborhoods in El Paso find the right balance of connectivity solutions while providing a "human" touch in a digital world.

As a Customer Service Representative , every interaction is an opportunity to create a meaningful connection. By focusing on trust and authenticity, you’ll ensure that the AT&T brand stands out in the El Paso community for the right reasons. We provide each Customer Service Representative with a career-defining platform where your ability to build loyalty is key.

The Customer Service Representative is in charge of:

• Assisting residents in choosing the AT&T wireless devices that actually fit their lives.

• Helping neighbors upgrade their home internet to the speeds they really need.

• Helping customers set up their new phones so they leave happy.

• Hearing out the customer’s problems and finding the AT&T solution that fixes them.

• Becoming the "go-to" person for your clients’ telecom needs.

• Fixing billing or service questions with empathy and a smile.

• Representing AT&T at local El Paso events to help people get better service.

• Keep your customer notes clean so everyone knows how to help them next time.

The Customer Service Representative is somebody who:

• Genuinely likes helping people and has a ton of patience.

• Can hold a conversation and make people feel "heard."

• Has a background in retail, hospitality, or serving others.

• Can handle a busy day without losing your positive vibe.

• Believes that good service is the best way to make a sale.

• Notice the small details that others usually miss.

• Is a team player who wants everyone in the office to win.

• Previously was a Customer Service Representative in a relevant position (highly preferred)