Customer Service Representative | Small Business Billing

Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative for Spectrum Business, you’ll manage customer billing inquiries, process payments and establish positive relationships through every interaction. Your commitment to service will shape customer loyalty and strengthen Spectrum’s reputation for excellence. 

How You’ll Make an Impact 

• Address customer billing questions and efficiently process payments 
• Present and discuss Spectrum products and services to meet customer needs 
• Interact professionally to represent Spectrum’s commitment to quality 
• Resolve customer concerns in alignment with company policies 
• Remain knowledgeable about Spectrum services to provide informed assistance 
• Accurately document customer account records 
• Participate in coaching sessions and adhere to work schedules 

Working Conditions 

• Normal office environment 

What You’ll Bring to Spectrum 

Required Qualifications 

Education  

• High school diploma or equivalent 

Experience 

• Experience providing core basic customer service to external customers 

Skills 

• Ability to read, write, speak and understand English 

Preferred Qualifications 

Experience 

• 6+ months customer service or related experience 
• 6+ months of heavy volume phone experience  
• 6+ months working with computers and software applications 
• Experience in cable operations or telecommunications call center 

Skills 

• Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service