Customer Service Representative
Charlie's Produce
Seattle, WA
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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Cargo/Freight, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Employee Assistance Plan, Employee Relations, Exceeded Sales Goal, Field Sales, Food Services, Homeland Security, IBM AS-400 Server, Microsoft Excel, Microsoft Office, Microsoft Outlook, Multilingual, Order Delivery, Order Processing, Performance Management, Product Positioning, Resolve Customer Issues, Social Security Administration, Supply Chain, Tagalog Language, Time Management, Tuition Fees, Wholesale Industry
LOCATION
Seattle, WA
POSTED
30+ days ago
Rogge is the grocery division of Charlie's Produce, which has been provisioning companies and vessels throughout Alaska for over seventy years. Rogge has built a reputation for providing outstanding customer service and has developed unparalleled expertise in product selection and handling for remote markets.
Charlie's Produce - Who We Are
Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.
With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.
What we offer:
An amazing company culture
Medical/Dental/Vision on the first of the month following hire
ESOP (Profit Sharing) and 401(k)
Paid vacations, paid holidays
Pre-tax commuter benefits, and onsite parking
Coverage under State Sick Leave
100% Prepaid College Tuition for employees and their dependents
Employee assistance program (EAP)
Additional Compensation Details:
$22- $24/hour
Potential 90-day performance-based raise
Yearly review with possibility of increase based on performance and tenure
Job Description
The Customer Service Representative is responsible for addressing customer's needs and ensuring the satisfaction of Rogge's customer base, located out in isolated areas of Alaska.To ensure all customer needs are handled with time-sensitive restraints, Customer Service Representatives are responsible for processing orders, scheduling order deliveries via third party freight companies, handling complaints, providing information about products and services, and assisting outside salespersons.
Essential Responsibilities Include, but Not Limited To:
Provides excellent customer service via email, with occasional phone calls
Provides timely and accurate information to incoming customer order status and product knowledge requests
Processes customer orders/changes/returns according to established department policies and procedures
Provides timely feedback to the company regarding service failures or customer concerns
Partners with the Rogge sales team to meet and exceed customer's expectations
Maintain effective professional relationships with customers via email communication
Develops and maintains effective professional relationships with fellow employees in a small team
Qualifications
At least 1+ years working in food service, grocery, or similar fields.
Must have excellent time management skills.
Must be able to handle high level of email communication.
Must have high attention to detail.
Intermediate skills with MS Office, particularly Outlook and Excel.
Ability to work flexible hours and days as required by varying work load.
Ten key memorized by touch.
Ability to multi-task while recording accurate information
Preferred Skills and Experience
Bilingual in Spanish or Tagalog
Knowledge about food service products from previous positions
Previous experience working with AS400
Additional Information
All your information will be kept confidential according to EEO guidelines.
This is a safety-sensitive position.
This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
We do not provide H1-B sponsorships at this time.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.
For additional protected privacy information please visit:Privacy Policy | Charlie's Produce (charliesproduce.com)
Charlie's Produce is an Equal Opportunity Employer
Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/
Recruiters - DO NOT CONTACT!
This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Charlie's Produce is an Equal Opportunity Employer.
About the Company
C
Charlie's Produce
Charlie’s Produce is a locally owned produce company. We have been delivering high quality produce to our valued customers since the late 70’s. We currently have 6 distribution centers on the West Coast: Seattle, Spokane, Portland, Los Angeles, Anchorage and Dutch Harbor Alaska.
We are an employee owned company, so each member of our Team is invested in the quality, reputation and success of the business. We support our employees in a variety of ways, not the least of which is offering medical/dental/vision, 401(k), vacation, holiday pay, 100% fully paid tuition and more…….
As a company we pride ourselves on being local, independent, unique and quality driven; which is also exactly what we look for in our employees. If you fit this bill, check out our employment page at www.charliesproduce.com
Charlie’s Produce, the biggest little company you’ll ever work for!
COMPANY SIZE
1,500 to 1,999 employeesINDUSTRY
Food and Beverage Production
FOUNDED
1978
WEBSITE
http://www.charliesproduce.com/