Customer Service Representative

Customer Service Representative

ARK Roofing and AGE Heating & Cooling have joined together to create a strong, family-owned home services company proudly serving Sandpoint, ID, and the greater North Idaho region. With over 20 years of trusted roofing expertise in Spokane Valley and more than 25 years of HVAC industry experience across North Idaho, both companies have built solid reputations for quality workmanship, integrity, and exceptional customer service. Now operating from a unified office in Sandpoint, we provide comprehensive residential and commercial roofing and HVAC solutions while continuing the small-business values and personalized service that have defined our success for decades. Our team is committed to professionalism, reliability, and building long-term relationships with both our clients and employees.

As we continue to grow, we're seeking an experienced Customer Service Representative to join our team and provide outstanding support to our customers and field technicians with professionalism, efficiency, and care.

Position Summary: The Customer Service Representative serves as the primary point of contact for customers, managing inbound inquiries, scheduling service appointments, and addressing concerns with professionalism and efficiency. This role also involves proactive outbound calls to follow up on completed services and inside sales responsibilities, including recommending additional products and services tailored to customer needs. The CSR collaborates closely with the service team to ensure timely solutions, fosters positive customer relationships, and supports the overall growth and success of the company.

Pay Range: $18 - $22 per hour, depending on experience + Spiffs. Our CSRs earn on average $1,000 monthly in spiffs.

Our Benefits:

• 100% Employer-paid medical insurance for the employee
• 100% Employer-paid dental and vision insurance for the employee
• 6 Paid Holidays per year
• Paid Vacation: 1 week after 1 year of service, 2 weeks after 2 years, 3 weeks after 5 years
• 3% IRA company match

Required Qualifications:

• Minimum of 2 years' experience in customer service, call center, or telemarketing
• Experience in the HVAC or home services industry is a plus, but not required
• Sales experience is a plus
• Excellent communication skills, both verbal and written
• Strong organizational and multitasking abilities
• Proficiency with Microsoft Office/Google workspace tools
• Experience with Service Titan is preferred
• Positive, professional attitude with a commitment to customer satisfaction
• Ability to remain calm and effective in a fast-paced environment
• Problem-solving skills and attention to detail