Customer Service Representative (Sales and Related)

Taylor Made Connections is currently selecting a Customer Service Representative candidate to join our sales team in Merrillville.

We are a firm built on excellence, and we know that the secret to long-term growth is mastering client retention. ​If you are a professional who thrives in a fast-paced environment, this Customer Service Representative role is your invite to join our team!

We represent Frontier, a global technology leader, and we are looking for a Customer Service Representative who can utilize client retention strategies to build lasting brand loyalty.

Key Responsibilities:

• ​As a leader in Customer Service Representative, you will oversee daily marketing and brand awareness for the Frontier campaign. 

• ​Execute client retention strategies to ensure high-quality customer acquisition and long-term satisfaction.  

• ​Act as a primary Account liaison, providing exceptional customer service and tailoring brand inspired solutions to our clients.

• ​Participate in daily leadership summits where you will elevate your communication skills and client retention strategies.   

• ​Manage high-integrity reporting and data tracking to monitor the success of our client retention initiatives.  

• Bring the brand alive in every interaction with clients, bringing professionalism and an ever ready helping hand. 

​Our Offer:

• ​Career Momentum: A clear, merit-based opportunity for a Customer Service Representative professional to reach senior roles. 

• ​Advanced Training: Hands-on mentorship in client retention, territory management, and office operations.  

• ​Dynamic Culture: Join a team that rewards hard work with networking events, industry exposure, and a friendly atmosphere.  

• ​Financial Growth: Competitive performance-based incentives for every Junior Client Service Sales Management achiever.  

• ​Skill Mastery: One-on-one coaching in client retention and emotional intelligence to foster client connections

• ​Direct Impact: The opportunity for a Junior Client Service Sales Management leader to shape the future of the Frontier campaign.  

Key ​Qualifications:

• ​A high level of professionalism and a desire for a Customer Service Representative career. 

• ​Proven ability to learn and adapt to client retention techniques in a fast-paced environment.  

• ​Exceptional communication skills and a strategic approach to problem-solving.  

• ​Ambition to grow: We want a Customer Service Representative candidate who is ready to leverage their skills to attain upward career elevation within the company

• ​A team-player mentality with a commitment to client retention and collective success.  

• ​Previous experience in customer relations, retail, or hospitality is highly valued for this Customer Service Representative position.