Customer Service Representative
Coyote Technical & Executive Sourcing
St. Louis, MO
CUSTOMER SERVICE REPRESENTATIVE
Essential Function:
The primary purpose of this position is to ensure that customer’s orders are produced and shipped in a timely manner, in addition to resolving customer questions and concerns.
Essential Skills Needed:
- Excellent English verbal and written communication skills.
- Strong Customer Service skills with the ability to interact well with a diverse group of customers.
- Good problem solving capabilities, able to assist customers with problems in a prompt manner.
- Experienced in working independently, yet able to work with a team spirit.
- Able to work in a structured environment, following set rules and guidelines.
- Good interpersonal skills, friendly, pleasant and professional, able to project that on the telephone while talking to customers.
- Experienced in data entry, handling paper work to document orders and keeping appropriate departments apprised of any problems.
- Willing to “go the extra mile” to get the job done for the company and customers’ best interest.
Education and Experience:
- Basic academic education (high school level or equivalent) plus specialized training or a two year degree in Communications, Business Management, Administrative Assistant, or related field. Minimum two years general experience in a customer service position.
Duties and Responsibilities:
- Handles customer service responsibilities to include taking customer’s orders, entering new orders into system, track orders through production process, releasing orders to ship with required documents.
- Keeps customer informed of order status.
- Handling customer complaints and any other customer requests.
- Assures customer receives order along with any pertinent paperwork required.
- Backs up Receptionist/Sales Support Representative as well as other Customer Service Representatives as needed.
- Trade Show and Convention travel, set-up and other arrangements.
- Performs other duties as assigned.
- Communicates with team members and management in a timely manner
Accountability, Complexity, Judgment & Impact on Operations:
- Many steps or procedures are required. Average repetition in this job with frequent judgment.
- Routine contact with customers involving the use of communication skills which impact on customer satisfaction. Moderate influence with company operations and contacts. Significant influence with company image and contacts. Contacts inside the company for routine operating communication. Routine contacts outside the company. Infrequent confidential exposure.
- Works independently, with substantial interaction with others.
About the Company
Coyote Technical & Executive Sourcing
Who Are We?
Coyote Technical is a full-service staffing and recruiting firm that provides services in temporary, contract and permanent placements. Coyote Technical can provide you with superior employment services, focusing on sourcing quality candidates with the exact education and experience you need. Phil Montoya, Director of Sourcing, has years of recruiting experience in diverse industries. His status as Top Recruiter with most successful placement is testimony to his relentless pursuit of the perfect candidate. Phil holds a BS in Mechanical Engineering and worked for years in the Automotive and Aerospace Industries. Coyote Technical’s recruiting Team is equally committed to finding the talent you seek. Our years of experience enables us to intimately understand your industry, thereby we will provide you with quality and effective employment services.
Why Choose Us?
Coyote Technical aims to fill every position you list by matching the ideal candidate with the ideal position. Coyote technical has an ever-expanding internal database of more than 20,000 candidates with the skills and qualifications to match any of your hiring needs. It is our mission to ensure that every candidate be placed in a position in which they will thrive professionally.
Our fees are contingent upon finding you the perfect candidate, which means you will not pay a fee unless we are successful. In fact, we will extend a thirty (30) day guarantee. Should the candidate leave or be terminated for cause within the first thirty (30) days from the starting date the candidate will be replaced. What does this mean for you? Peace of mind in knowing that you will have an employee with the competence and enthusiasm you desire!