Customer Service Representative - Rockford Area

Customer Service Representative | Rockford, MI

Salary Range: $48,000 - $68,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in customer service representative? The Pivot Group is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Rockford seeking experienced Customer Service Representatives.

The Opportunity

We are collaborating with multiple companies in Rockford seeking experienced Customer Service Representatives. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Process customer orders accurately, including complex product configurations and specifications.
• Resolve customer inquiries regarding product availability, order status, shipping, and technical details, collaborating with production and engineering.
• Manage and resolve customer complaints, returns, and delivery discrepancies, coordinating with quality control and logistics.
• Maintain comprehensive knowledge of manufactured products, their applications, and production timelines.
• Act as a primary liaison between customers and internal departments such as production, sales, and shipping.
• Provide accurate pricing, quotes, and lead times for standard and custom manufacturing orders.
• Document all customer interactions and order details in the CRM system to ensure accurate record-keeping.

Recommended Qualifications

• Experience in customer service within a manufacturing or industrial setting.
• Proficiency with ERP systems (e.g., SAP, Oracle) for order management and tracking.
• Strong ability to interpret and communicate product specifications or technical information.
• Proven problem-solving skills to resolve order, product, or delivery issues efficiently.
• Excellent verbal and written communication skills, with a focus on clarity and accuracy.

Bonus Qualifications

• Familiarity with manufacturing processes or industry-specific terminology.
• Experience with ERP systems (e.g., SAP, Oracle) or CRM software.
• Basic understanding of supply chain and logistics principles.
• Ability to interpret technical specifications or product schematics.

Job Titles That Should Apply

Customer Service Representative, Customer Service Associate, Customer Support Specialist, Client Service Representative, Contact Center Agent, Help Desk Representative, Customer Experience Specialist, Service Agent

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.