Customer Service Representative

Mountain Peak Marketing: where customer support meets community care. Our Riverside team is growing, and we need a Customer Service Representative dedicated to assisting AT&T residential cell phone users. The Customer Service Representative gains deep expertise in wireless plans and devices, allowing them to answer questions and resolve issues thoughtfully.

As a Customer Service Representative, your mission is simple: make mobile life easier for Riverside families. Whether it’s adjusting a plan after a trip, fixing a billing error, or walking someone through their first self-activation, the Customer Service Representative does it with warmth, efficiency, and a genuine approach.

Role Requirements for a Customer Service Representative

• Handle customer inquiries with clarity and professionalism, delivering empathetic support for AT&T cell phone services in a direct retail setting.
• Educate households on AT&T wireless plan features, device options, and account updates, presenting solutions that emphasize affordability, reliability, and convenience.
• Execute service activations, billing adjustments, and account modifications accurately using CRM systems and AT&T’s digital support platforms.
• Conduct structured needs assessments to recommend AT&T cell phone solutions that maximize customer satisfaction and strengthen brand loyalty.
• Provide timely follow‑up on customer concerns, reinforcing trust, retention, and long‑term engagement with AT&T wireless services.
• Collaborate with leadership to review support metrics, track resolution times, and align service strategies with AT&T’s quarterly performance initiatives.

What You’ll Gain as a Customer Service Representative

• Enhances adaptability when navigating new systems and process changes.
• Builds consistency in delivering accurate, high-quality support.
• Strengthens time-management skills while balancing multiple tasks.
• Gains practical experience in providing service aligned with AT&T standards.

Qualities That Set You Apart as a Customer Service Representative

• High school diploma or GED required; Bachelor’s degree in Business, Marketing, Communications, or related field strongly preferred.
• Proven ability to build trust and guide residential customers toward tailored AT&T cell phone solutions through strong communication skills.
• Experience in customer support, retail service, or sales, with a preference for subscription‑based industries and wireless connectivity.
• Highly organized and proactive, with the ability to manage multiple inquiries, prioritize tasks, and thrive in fast‑paced retail environments.
• Skilled in CRM platforms, reporting tools, and digital communication systems to track accounts, analyze performance, and streamline customer support operations.