Customer Service Representative

• Answer inbound calls, emails, and other communication channels from customers regarding shipment status, tracking, delivery issues, pricing, and general inquiries.
• Provide accurate and up-to-date information on freight movements, customs requirements, and logistics processes.
• Troubleshoot and resolve customer complaints and issues efficiently and professionally, escalating complex problems to the appropriate department when necessary.
• Process and input customer orders, service requests, and data into the company's systems with a high degree of accuracy.
• Coordinate with internal departments (e.g., operations, dispatch, sales) to ensure seamless service delivery and problem resolution.
• Educate customers on available services, service limitations, and best practices for shipping and logistics.
• Maintain detailed and accurate records of customer interactions and transactions.
• Adhere to company policies, procedures, and service level agreements (SLAs).
• Proactively identify opportunities to improve customer satisfaction and efficiency.
• Additional tasks and duties as assigned 

• High School Diploma or equivalent
• 1-3 years of experience in a customer service role, preferably in a call center environment.
• Experience in the logistics, transportation, or supply chain industry is a significant plus.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Strong active listening skills and ability to empathize with customers.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
• Must be able to pass a background check and a drug screen

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.