Customer Service Representative (Remote)

AIL

San Antonio, TX(remote)

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JOB DETAILS
SALARY
$60,000–$70,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Communication Skills, Customer Support/Service, Incentive Programs, Leadership, Presentation/Verbal Skills, Record Keeping, Regulatory Compliance, Virtual Hosting, Work From Home, Writing Skills
LOCATION
San Antonio, TX
POSTED
5 days ago

About Our Organization

For decades, our organization has been committed to serving working families by providing reliable benefits designed to create financial security and peace of mind. We partner with established unions, associations, and member-based groups to ensure their members receive knowledgeable guidance and dependable protection. Our goal is straightforward: deliver transparent information, genuine support, and consistent service to every family we assist.

Position Overview

This opportunity offers more than just a job — it provides a career path with long-term growth potential. In this role, you will connect with members who have expressed interest in reviewing their benefits. Your responsibility is to walk them through their available options, answer questions clearly, and provide a smooth, educational consultation experience.

Core Responsibilities

  • Host virtual consultations with members via phone or video

  • Clearly explain benefit options in a professional and easy-to-understand manner

  • Provide ongoing follow-up, policy updates, and client support

  • Maintain accurate records while adhering to compliance requirements

  • Develop trust-based, long-term relationships with the families you serve

What We Offer

  • Weekly earnings with performance-based bonuses

  • A defined career progression plan with leadership opportunities

  • A flexible, remote-focused work structure

  • Comprehensive training, mentorship, and continuous development

  • Recognition programs, performance incentives, and optional travel rewards

Ideal Candidate Profile

  • Strong verbal and written communication skills

  • Comfortable using virtual meeting tools and online platforms

  • Self-driven, coachable, and growth-oriented

  • Independent and productive in a work-from-home environment

  • High school diploma or equivalent required (post-secondary education is an asset)

  • Legally authorized to work in Canada or the United States

 
 

About the Company

A

AIL

INDUSTRY
Telecommunications Services