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Customer Service Representative Remote

PORTER LANE HOME LLC

MUKILTEO, WA(remote)

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JOB DETAILS
SALARY
$30–$40 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
1st Level Support, Coaching, Customer Support/Service, Customer Training, Disability Accommodations, Documentation, Help Desk, Identify Issues, Information Technology & Information Systems, Maintain Compliance, Monitor Regulations, Network Administration/Management, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Telephone Skills, Training Program Development
LOCATION
MUKILTEO, WA
POSTED
1 day ago

Job Purpose:

Provides first-level support to users by researching and answering questions; resolving problems; providing resources.


Duties:

* Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.


* Improves client references by writing and maintaining documentation.


* Participates in development of client training programs by identifying learning issues; recommending instructional language.


* Accommodates client disabilities by recommending devices and techniques.


* Avoids legal challenges by monitoring compliance with service agreements.


* Improves system performance by identifying problems; recommending changes.


* Updates job knowledge by participating in educational opportunities; maintaining personal networks.


* Accomplishes information systems and organization mission by completing related results as needed.


Skills/Qualifications:

Problem Solving, Help Desk Experience, Phone Skills, Customer Service, Training , Verbal Communication, Coaching, Documentation Skills, Network Troubleshooting, Networking Knowledge, Product Knowledge

About the Company

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PORTER LANE HOME LLC