Customer Service Representative (Remote)

AIL

Los Angeles, CA(remote)

JOB DETAILS
SALARY
$60,000–$70,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Communication Skills, Compensation and Benefits, Customer Relationship Management (CRM), Customer Support/Service, Follow Through, Incentive Programs, Presentation/Verbal Skills, Record Keeping, Regulatory Compliance, Virtual Hosting, Writing Skills
LOCATION
Los Angeles, CA
POSTED
29 days ago

About Our Organization

For years, we’ve been dedicated to helping working families access reliable benefit programs that provide stability and long-term protection. We proudly partner with established unions, associations, and member-driven organizations to ensure their members receive clear guidance and personalized support. Our commitment is straightforward: deliver honest information, attentive service, and dependable follow-through to every family we serve.

The Opportunity

This is not just another job — it’s a career path with meaningful growth potential. You’ll connect directly with members who have already expressed interest in learning about their available benefits. Your role is to educate, clarify options, answer questions, and guide them through a professional and informative consultation process.

Primary Responsibilities

  • Host virtual consultations via phone or video platforms

  • Clearly explain benefit options in a professional, easy-to-understand manner

  • Provide ongoing support, follow-ups, and policy updates

  • Maintain accurate records while adhering to compliance standards

  • Develop strong, trust-based relationships with the families you support

What We Offer

  • Weekly earnings with performance-based bonus potential

  • A clear advancement structure with leadership pathways

  • Fully remote, flexible work environment

  • Comprehensive training and continuous mentorship

  • Recognition programs, incentive rewards, and optional travel opportunities

Ideal Candidate Profile

  • Strong verbal and written communication skills

  • Comfortable using digital tools (Zoom, online systems, CRM platforms)

  • Self-motivated, coachable, and growth-oriented

  • Able to work independently in a home-based setting

  • High school diploma or equivalent required (post-secondary education considered an asset)

  • Legally authorized to work in Canada or the United States

 

About the Company

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AIL

INDUSTRY
Telecommunications Services