Customer Service Representative (Remote)
AIL
Los Angeles, CA(remote)
About Our Organization
We are committed to helping working families access dependable benefit programs that offer long-term security and peace of mind. By partnering with reputable unions, associations, and member-based organizations, we ensure individuals receive clear information and personalized support. Our approach is simple: provide honest guidance, responsive service, and consistent follow-through for every family we assist.
The Opportunity
This role offers more than just employment — it provides a clear path for career growth and advancement. You will connect with individuals who have already expressed interest in their benefit options. Your responsibility is to educate, simplify complex information, answer questions, and guide them through a professional consultation experience.
Key Responsibilities
- Conduct virtual consultations via phone or video platforms
- Present benefit options in a clear, professional, and easy-to-understand manner
- Provide ongoing support, including follow-ups and policy updates
- Maintain accurate records while ensuring compliance with company standards
- Build and maintain strong, trust-based relationships with clients
What We Offer
- Weekly compensation with performance-based bonuses
- Defined advancement opportunities with leadership pathways
- 100% remote and flexible work environment
- Comprehensive training and ongoing mentorship
- Recognition programs, incentive rewards, and optional travel opportunities
Ideal Candidate Profile
- Strong communication skills, both verbal and written
- Comfortable using digital tools (Zoom, CRM systems, online platforms)
- Self-driven, coachable, and motivated to grow
- Able to work independently in a remote setting
- High school diploma or equivalent required (post-secondary education is an asset)
- Legally authorized to work in Canada or the United States