Find JobsSalary EstimateCareer AdviceUpload ResumeEmployers / Post JobProfileMessage Center

Customer Service Representative - Remote

Indotronix International Corporation

Atlanta, GA(remote)

Apply
JOB DETAILS
SALARY
$13–$13 Per Hour
SKILLS
Analysis Skills, Chronic Disease, Communication Skills, Computer Skills, Concurrent Versions System (CVS), Customer Service Operations, Customer Support/Service, Detail Oriented, Drug Therapy, English Language, Genetic Diseases, Pharmacy, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Productivity Management, Service Level Agreement (SLA), Team Player, Time Management, Writing Skills
LOCATION
Atlanta, GA
POSTED
1 day ago
Job Title : Customer Service Representative Duration : 6 Months Location : Remote Pay Rate : $13.50/ Hr on W-2 Productivity Management: Should be able to meet daily task handling through various form and medium of communication, written and/or verbal or phone. Should be able to meet the quality, productivity targets and defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA's. Ensure accuracy in the tasks completed. Demonstrate analytical capabilities while performing tasks. Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating Specialized/Practical Knowledge Should have knowledge on ITES/BPO/KPO/Customer Service /Operations. Good proficiency on English language. - Computer literate, should be able to work with different programs and screens with the customer on the line. Exposure to business domain is an added advantage. Excellent grasping powers able to understand the various processes. Team player with excellent verbal and written communication skill. Willing to work in 24/7 environment and sign a service agreement as per company norms. Ability to work in flexible work schedule, including holidays and weekends. BV Benefits Verification: Job description - CVS Specialty is one of the nation's largest and most experienced providers of pharmacy services supporting individuals with chronic or genetic disease who require complex and expensive drug therapies. Benefits Verification Representative will provide excellent customer service to patients, healthcare professionals and insurance carriers. As part of this role you will verify insurance coverage for both new and existing patients in order to process patient prescription orders in a timely manner. This position requires strong attention to detail, problem solving skills, and a performance-driven individual. In many cases you will need to conduct Outbound calls to resolve a customer's case. This is a role which requires you to process cases in efficient manner and you are measured on your ability to process no less than 8 cases per hour as a core agent and this ability is essential to your success! Customer Service Representative

About the Company

I

Indotronix International Corporation