Customer Service Representative & Preventive Maintenance (PM) Sales
Joulé
Hackettstown, NJ
JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Administrative Skills, Calendar Management, Calibration, Consulting, Customer Support/Service, Documentation, ERP (Enterprise Resource Planning), High School Diploma, Import/Export, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, On Site Support, Order Processing, Outsourcing, Preventative Maintenance, Process Development, SAP, Sales, Service Delivery, Technical Support, Test Equipment
LOCATION
Hackettstown, NJ
POSTED
1 day ago
Location: Hackettstown, NJ
Type: Contract To Hire
Compensation: $20 - $23 annually
Contractor Work Model: Onsite
Hours: 8:30 AM- 5 PM
Responsibilities:
The primary responsibility of this position is to perform administrative support for monthly processing of tasks required to support the Service Department in the area of Customer Service. Includes PM Agreement sales/renewals and associated PM work processes of the Service Department.
- Maintains the Materials Returned for Credit (MRC) log
- Performs order entry and shipping processes
- Prepare material for on-site service, e.g., folders, binders and parts according to service schedule
- Processes completed service report for on-site service
- Initiates, receives, and processes loaner and trade-in instruments
- Reviews open service call reports with technicians and update as needed
- Maintains monthly test and equipment log ensuring test equipment inventory is accurate and within the calibration period.
- Performs preventive maintenance sales including quotation, order entry, RMA management
- Updates service calendar, prepares service documentation, processes completed service reports.
- Coordinates activities with Customer Service personnel as they relate to Customer Service and orders
- Shares responsibilities for answering the main telephone for Rudolph
- Create and process service parts quotes, orders, and shipments
- Assist with all service department related duties as needed and assigned
- Minimum of High School Diploma, some college preferred
- 1-2 years of experience in a sales or customer service-related environment, preferably in import/export manufacturing
- Excellent knowledge of Microsoft Office and a working knowledge of ERP systems.
- Proven experience in a Sales environment
- Experience with International Customers
- Experience with Microsoft Word, Excel and Outlook
- Experience with SAP, HubSpot, or an ERP system a plus
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #558-Scientific
About the Company
J
Joulé
With extensive scientific, clinical, and healthcare industry experience, Joulé recruiters excel at placing talent across core specialty areas:
- Scientific staffing for hard-to-find skills
Working across every scientific discipline, Joulé places biologists, chemists, scientists, technicians and other specialists.
- Clinical lifecycle recruiting
From research to regulations, safety to statistics, Joulé helps clients manage every stage of the clinical development lifecycle.
- Equipment calibration, maintenance and validation
Laboratory and facility support comes with a total quality commitment backed by ISO 9001:2008 certification.
- National healthcare recruitment
Trust Joulé’s extensive experience in physician, advanced practice provider and executive direct placement search.
COMPANY SIZE
500 to 999 employeesINDUSTRY
Biotechnology/Pharmaceuticals
WEBSITE
https://www.jouleinc.com/