Customer Service Representative

Aspenhome/Furniture Values Int'l, LLC (FVI) is looking for a Customer Service Representative I to join our team! You will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.

Essential Duties & Responsibilities:

• Receiving incoming calls from consumers, vendors and dealers.
• Returned calls made to customers, consumer and dealers within 24 hours
• Respond to customer and sales representative inquires by e-mail and/or fax within 24 hours
• Respond to consumer inquires by phone and e-mail within 24 hours
• Sales order management to include:

o   Accurate order entry of sales orders 
o   Checking and confirming sales orders for accuracy
o   Communications to customers and/or sales representatives of issues with sales orders that are preventing shipment of the sales orders
o   Coordination of orders for shipment to include, coding, cubing, pricing, scheduling, and communicating to supply chain/logistics department of revisions to be made and to release for shipment.

• Maintain updated knowledge of all past, current, and future products and processes to ensure effective communication to customers
• Extensive research to resolve pre/post-shipment issues
• Work and communicate successfully with other departments within the organization

Preferred Skills & Abilities:

• 40 wpm + typing skills
• Being able to work in a fast paced environment and keep to assigned timelines
• Accuracy and accountability for all tasks assigned
• Good phone etiquette