Customer Service Representative

The Customer Service Representative is a role focused on empathetic support for Quantum Fiber customers. This involves resolving issues while also ensuring overall customer satisfaction. We expect every Customer Service Representative to deal with service concerns and technical issues while keeping calm and composed throughout each interaction. This position is performance-based with incentive opportunities tied to quality and retention.

What a Customer Service Representative Will Do:

• Answer in-person customer inquiries with empathy and clarity.

• Troubleshoot Quantum Fiber service and billing questions; escalate when needed.

• Document interactions and resolutions in the CRM accurately.

• Provide step-by-step guidance for basic device and connectivity issues.

• Follow up to ensure issues are resolved and customers are satisfied.

• Meet quality and response-time KPIs tied to incentives.

• Collaborate with technical teams to expedite complex cases.

• Maintain a professional, patient tone under pressure.

What a Customer Service Representative Should Bring:

• Previous customer service experience is an advantage.

• Strong verbal and written communication skills.

• Empathy and active listening; customer-first mindset.

• Ability to follow scripts and adapt to unique situations.

• Basic computer literacy and CRM familiarity.

• Dependable attendance and Tempe-based availability.

• Comfortable working in a performance-incentive environment.

By understanding the unique needs and preferences of our client’s target audience, Elite Executives develops customized campaigns that resonate deeply. APPLY NOW and be the Customer Service Representative that drives every meaningful conversion!