Customer Service Representative (Office and Administrative Support)

German Motors, LLC is a trusted name in automotive excellence, specializing in the service, maintenance, and repair of European vehicles. Our mission is to deliver exceptional customer service and technical expertise that keeps our clients confident in their vehicles and our brand.

• Greet and assist customers in person and over the phone in a professional and courteous manner.

• Schedule service appointments and manage the shop calendar.

• Maintain accurate customer records, vehicle histories, and invoices.

• Coordinate communication between customers and service technicians.

• Process payments, prepare estimates, and handle billing inquiries.

• Manage office correspondence and general administrative tasks.

• Ensure the front office area remains clean, organized, and welcoming.

• High school diploma or equivalent;

• Previous experience in customer service, automotive service, or administrative support.

• Strong verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer systems.

• Ability to multitask and work in a fast-paced environment.

• A friendly, professional attitude with a focus on customer satisfaction.