Customer Service Representative (Office and Administrative Support)

Job Description:

We are looking for a friendly and professional Customer Service Representative to join our team. The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in person

• Provide accurate information about products and services

• Resolve customer complaints in a timely and professional manner

• Maintain records of customer interactions and transactions

• Process orders, forms, and requests

• Work closely with other departments to resolve issues

Requirements:

• High school diploma or equivalent

• Excellent communication and interpersonal skills

• Strong problem-solving abilities

• Basic computer skills and familiarity with customer service systems

• Ability to remain calm and professional when dealing with difficult situations