Customer Service Representative

Overview 

We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities 

 - Handle inbound and outbound customer inquiries via phone, email, or in-person 

 - Assist customers with billing and account activity 

 - Process orders, returns, and exchanges accurately and efficiently 

 - Preform accounts receivable functions and posting payments

 - Complete daily tasks such as invoicing, notice of cancellations, cancellations, and reinstatements 

 - Resolve customer complaints or issues in a professional and timely manner 

 - Collaborate with other departments to ensure customer satisfaction 

 - Utilize phone etiquette skills to communicate effectively with customers 

 - Analyze customer needs to recommend products or services that best fit their requirements

Qualifications 

 - Previous experience in customer service or a related field is preferred 

 - Proficiency in English; Spanish is a huge plus but not required 

 - Strong communication skills and the ability to interact with customers in a friendly and professional manner 

 - Excellent problem-solving skills and the ability to handle difficult situations with patience 

 - Knowledge of client services, customer support, and cash handling procedures 

 - Familiarity with analyzing customer data to improve service quality is a plus

Job Type: Full-Time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8-hour shift

Ability to Commute:

• Oak Ridge, TN 37830

Work Location: In person