Customer Service Representative

Customer Service Representative

North Berwick, ME

Fulltime: 7:30am-4pm with Occasional OT

Must be a US citizen

$20 Hourly

Essential Job Duties and Responsibilities:
• Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with purchasing strategies.
• Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application.
• Review and approve daily replenishment recommendations produced by the company's inventory management or other Enterprise Resource Planning application.
• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
• Perform other duties as assigned.

Job Qualifications:

High school diploma or equivalent. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:
• Excellent customer service.
• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
• Mathematical aptitude for basic calculations.
• Self-starter with the ability to work independently.
• Strong attention to detail and accuracy.
• Demonstrated strong attention to detail, organizational and execution skills.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.

Call (603) 929-1000

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