Customer Service Representative - manufacturing

MMI Engineered Solutions is currently seeking a detail-oriented and reliable Customer Service Representative to join our Operations team. This role is central to ensuring excellent service and on-time delivery for our customers. You will serve as the primary point of contact while working closely with production, scheduling, sales, engineering, and materials teams to drive order accuracy, resolve production-related challenges, and support operational performance.

This is not a call-center style customer service position. This role is embedded within our manufacturing environment and requires daily collaboration with the production floor to manage order status, capacity constraints, schedule changes, and delivery performance. The ideal candidate is proactive, comfortable in a fast-paced manufacturing setting, and able to balance customer expectations with operational realities.

Key Responsibilities:

• Act as the main contact for assigned customer accounts, managing all communication and support needs 

• Coordinate and communicate changes to orders or delivery timelines with customers and internal stakeholders.

• Understand and communicate customer-specific requirements across the organization (packaging, shipping, labeling, ordering, etc.).

• Manage customer sales orders in the ERP system, ensuring data accuracy and timely processing.

• Review and resolve daily EDI order issues; monitor and maintain customer portals as needed.

• Maintain communication with the production scheduler to align delivery schedules and production priorities.

• Monitor finished goods inventory and recommend adjustments to support customer demand.

• Track and report on key metrics such as on-time delivery, backlog status, and performance trends.

• Support product launches and the setup of new items, shipping locations, and routing requirements.

• Assist with the development of order processing procedures and contingency plans.

• Support continuous improvement efforts by identifying service gaps and proposing solutions.

Required Qualifications:

• Bachelor's degree in Business Administration, Supply Chain, or a related field or 5+ years of relevant experience.

• Strong background in customer service, preferably in manufacturing or the automotive industry.

• Proactive mindset with a focus on problem-solving and customer satisfaction.

• Excellent communication skills-both written and verbal.

• Detail-oriented with strong organizational and multitasking abilities.

• Familiarity with ERP systems, EDI processing, and sales order management.

• Experience with OEM portals (e.g., Ford, GM, Stellantis, Mack/Volvo) is a plus.

• Knowledge of EDI standards (X12 and EDIFACT) preferred.

Work Environment & Expectations:

• Office-based role with occasional time spent in the manufacturing environment.

• Minimal physical demands; primarily desk/clerical work.

• Stop any shipment if customer requirements or quality concerns arise.

• Maintain high levels of customer satisfaction and operational accuracy.

Why work at MMI?

• A rich Benefits Package including Medical, Dental, Vision, Long and Short-Term Disability (Company Paid), a robust Wellness Program, tuition reimbursement, and a 401(k) Retirement Plan with matching.

• PTO

• Up to Ten (10) paid holidays (including one diversity holiday)

• Employee Referral Bonus opportunities (up to $200 per referral)

• Opportunities for growth and job training, for energetic, career-minded individuals.

• Located in Saline, MI just minutes from Planet Fitness,Briwarwood Mall, Costco, Emagine Saline, and hundreds of local businesses!

Who we are:

MMI is a plastic injection molding and engineering solutions provider headquartered in Saline, Michigan, with offices in Troy, Warren, and Monterrey, Mexico. We specialize in delivering engineering solutions for advanced composites and engineered resins across diverse industries.

Our mission is to Deliver a Quality Product, On Time, at a Competitive Price.

We are committed to fostering an inclusive, welcoming workplace where innovation thrives and collaboration is at the heart of everything we do.

Join our team and play a key role in delivering operational excellence and dependable service to our customers.

MMI Engineered Solutions is an equal opportunity employer