Customer Service Representative

Our client, a customer service company, is looking for a Customer Service Representative to join their team in Manhattan. This role focuses on providing exceptional support to customers through various communication channels, including phone, email, and chat. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

As a Customer Service Representative, you will work closely with team members to provide feedback and insights to improve service quality. This is a fantastic opportunity for individuals looking to start their career in customer service, offering a supportive work environment and opportunities for growth.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and professionally.
• Document customer interactions in the database.
• Collaborate with team members to improve service processes.
• Provide product information to customers as needed.
• Assist in training new customer service staff.

Requirements

• High school diploma or equivalent required.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficient in using computers and customer service software.
• Customer-oriented attitude with a willingness to help.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Opportunities for career advancement.
• Employee discounts on products and services.