Customer Service Representative
Axelon Services Corporation
Malvern, PA
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JOB DETAILS
SKILLS
Accounting, Accounts Receivable, Billing, Change Requests/Orders, Claims Processing, Communication Skills, Customer Relations, Customer Service Management, Customer Support/Service, ERP (Enterprise Resource Planning), High School Diploma, ISO 9001, Import/Export Compliance, Microsoft Office, Order Processing, Presentation/Verbal Skills, Price Quotes, Problem Solving Skills, Production Control, Pumps, Sales, Writing Skills
LOCATION
Malvern, PA
POSTED
Today
Summary:
- Location: Malvern, PA
- Duration: 4 Months
- Shift: 8-5 with 1 hour lunch
Responsibilities:
- Provide general customer service support, focusing on part and pump price quotes, order processing, and assistance with warranty claims and invoice billing issues.
- Serve as the first point of contact for customers.
- Adhere to ISO9001 Customer Service Procedures and Work Instructions.
- Maintain Quote Log and Production Order Log Tracking Database.
- Utilize the ERP-LX (Order Entry) system.
- Provide part, pump, and motor quotes to customers as required.
- Assist with warranty claim processing.
- Assist with credit memo/no charge requirements.
- Prepare the customer communication folder.
- Perform order entry processing and provide order status updates as needed.
- Process change orders (address changes, schedule date, carrier changes).
- Assist sales teams with customer support activities.
- Understand and perform export compliance tasks as required.
- Interface with customers to assist in resolving AR collections dispute resolution issues.
- Perform other duties as assigned by the Customer Service Manager.
Requirements:
- High School Diploma.
- Strong financial/accounting skills required.
- Problem-solving skills and strong written and verbal communication skills required.
- Must be knowledgeable in MS Office applications.
- 5-10 years of experience.
Preferred Skills:
- Associates degree or some level of college experience preferred.
About the Company
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