Customer Service Representative

At Ignite Solutions, we create impactful, people-first campaigns that deliver measurable results. Based in Westminster, CA, we believe in showing up, doing the work and building momentum through direct interaction. As part of our growing team, a Customer Service Representative plays a key role in bringing this vision to life by connecting with clients, supporting their needs and delivering exceptional service every day.

As a Customer Service Representative, you’ll be at the forefront of creating positive client experiences, assisting with inquiries, guiding customers through solutions and helping our business maintain its reputation. Every interaction as a Customer Service Representative is an opportunity to build trust, provide clarity and leave a lasting impression with clients.

As a Customer Service Representative, you will:

• Directly respond to client inquiries about services, billing, accounts, and offerings, ensuring clarity and support.
• Use CRM systems to track client interactions, updates, and feedback to keep records organized and actionable.
• Escalate complex issues to senior or technical teams to maintain smooth resolutions.
• Collaborate with fellow B2B Customer Service Representatives, technical and other customer service teams to deliver a consistent experience.
• Participate in ongoing training to stay informed on product updates and customer service tools.
• Assist with service adjustments, plan changes, renewals and account management.
• Support customers while building relationships that foster satisfaction and loyalty.

The ideal Customer Service Representative will have:

• A high school diploma or GED.
• 1+ year of experience in customer service, client engagement or sales.
• Strong verbal and written communication skills.
• A detail-oriented approach with the ability to handle multiple requests efficiently.
• A customer-focused mindset and eagerness to provide supportive service.
• Comfortable using digital platforms to document interactions and maintain accurate records.
• Excellent customer service skills and the confidence to manage client interactions with professionalism.

If you’re ready to grow as a Customer Service Representative, make a meaningful impact for clients, and be part of a team that values consistent effort and direct engagement, join Ignite Solutions.