Customer Service Representative

About Us

Lyric National Inc. Lyric National provides skilled nursing facilities and other long-term care facilities with a concierge platform for in-facility healthcare services funded through a supplemental accident and sickness policy (Enhanced Plan). Our program enables residents to access robust medical services-often beyond what traditional Medicaid structures provide-while helping facilities maximize healthcare options for patient care.

We are committed to improving healthcare access and financial sustainability for long-term care providers through innovative insurance solutions.

Your Role

We are seeking a motivated customer service representative to work onsite. In this role, you will answer in-bound calls from facility residents/ caregivers to discuss insurance questions, billing inquiries, assist with provider schedules and reimbursement.

Willingness to be a licensed insurance agent strongly preferred to help assist in sales.

What you'll be doing

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide outstanding customer support by troubleshooting issues, offering solutions, and guiding clients through processes with clarity and patience.
• Handle outbound calling campaigns to follow up on customer requests or promote new products and services.
• Maintain accurate records of interactions using Microsoft Office tools and customer relationship management (CRM) systems.
• Assist with data entry tasks to update client information, order details, and support tickets efficiently.
• Demonstrate excellent phone etiquette and communication skills to ensure each customer feels valued and understood.
• Support sales efforts by identifying customer needs and recommending appropriate products or services to enhance their experience.

What you'll bring

• Strong sales aptitude combined with excellent customer service skills to build rapport and foster loyalty.
• Proven experience in call center environments or outbound calling campaigns.
• Exceptional communication skills, both verbal and written, with attention to clarity and professionalism.
• Proficiency in Microsoft Office applications such as Word, Excel, and Outlook; strong computer skills for efficient data management.
• Excellent analysis skills for assessing customer needs and providing tailored solutions quickly.
• Ability to perform data entry accurately with fast typing speeds while maintaining attention to detail.
• Open to sitting for insurance license (company will pay)