Customer Service Representative

Job Title: Customer Service Representative
Location: Lenexa, KS
Type: Contract with extension
Contractor Work Model: Hybrid
Hours: M-F 8:30 am - 5:00 pm CT

Responsibilities

• Handle day-to-day interactions between the company and customers to ensure a consistent and engaging customer experience.
• Engage with internal and external customers in a friendly, helpful, and professional manner.
• Manage inbound and outbound calls, faxes, and emails, efficiently resolving inquiries and troubleshooting issues.
• Document notes in relevant systems and communicate effectively via email with clients while on calls.
• Support sales interface and uphold standards for quality service delivery.

• Customer-facing experience required.
• Strong verbal and written communication skills, primarily over the phone.
• Ability to switch between applications while on calls, including logging notes and sending emails.
• High school diploma required; associate's degree or higher preferred.
• Ability to handle a high volume of work efficiently.
• Flexibility and adaptability to change gears quickly and work well under pressure.
• Solid interpersonal and organizational skills with a proven ability to work within a team setting.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #558-Scientific