Customer Service Representative

Position Details: 

• Pay: $18/hr
• Location: 777 N Rainbow Blvd. 
• Hybird after training and when metrics are met (average will be 2-3 months). 
• Benefits Start day 1! 

Please Note:

• After training it is a 7 day a week operation. Schedules will be an 8.5 hour shift between the hours of 5am - 5pm Sunday - Saturday.

• Engage each caller by phone with the upmost responsiveness, care, and concern.
• Instill confidence with our customers that their information will be handled appropriately and that their experience matters.
• Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured on a written report.
• Pay strong attention to detail to ensure report accuracy and timely submissions.
• Hold all reports in strict confidence, both internally and externally.
• Demonstrate flexibility as policies, schedules, and people you interact with often change.
• Model our core values when interacting with callers: Care, Concern, Compassion, Connection and Confidence

Required:

• High school diploma
• Minimum of 1 year of customer service experience.
• Strong typing and basic computer skills. - There will be an assesment assigned
  
  
  

Preferred:

•  A quiet, secure home office or workspace to ensure focus and professionalism.
• Minimum of 35 WPM typing speed and comfort navigating essential tools like Outlook, Teams, and Genesys phone system.
• Passionate about positively impacting others and delivering outstanding service.
• Dedicated to creating exceptional customer experiences and achieving strong outcomes.
• Highly organized with a keen eye for accuracy
• Committed to punctuality and adhering to scheduled work hours.
• Excellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures.

#LI-KB3

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Hereto review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.