Customer Service Representative

Are you passionate about making people feel heard and valued? IdealTraits, nestled in the heart of Lake Orion, Michigan, is looking for a bright, friendly face to join our team as a Customer Service Representative. We believe that exceptional service is the cornerstone of any successful business, and we're committed to fostering a positive and supportive environment for both our clients and our staff. In this role, you won't just be answering questions; you'll be building relationships, solving problems, and ensuring every person who connects with IdealTraits has a fantastic experience. You'll be a vital part of our day-to-day operations, bringing your energy and commitment to customer satisfaction. If you thrive on helping others and are looking for a place where your contributions truly matter, we invite you to explore this opportunity with us.

Salary Range: $40000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Health Insurance

Disability Insurance

Life Insurance

Vision Insurance

Dental Insurance

Parental Leave

Hands on Training

Tuition Reimbursement

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, transactions, comments, and actions.
• Follow communication procedures, guidelines, and policies.
• Contribute to team effort by accomplishing related results as needed.

• Possess a Property & Casualty Insurance license or willing to obtain one prior to employment if the agency reimburses you for the successful completion of it.
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• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong written and verbal communication abilities.
• Proficiency with computers and common software applications.
• Ability to multitask, prioritize, and manage time effectively.
• A positive attitude and genuine desire to help others.