Customer Service Representative
CFS
Itasca, IL
Customer Service Representative
Location: Itasca, IL
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1‑hour lunch)
Employment Type: Full Time
Onsite: 100% in office
About the Role
We are seeking a Customer Service Representative to support a busy administrative and claims‑processing department. The team needs someone who can quickly jump in to manage internal and external communication, process insurance‑related claims, and help keep workflows organized. All email responses and documentation follow structured templates, making this a great role for someone detail‑oriented and eager to learn.
Key Responsibilities
As a Customer Service Representative, you will handle a variety of administrative and claims‑related tasks, including:
Email & Communication
- Manage customer emails through Outlook
- Respond to internal emails and coordinate information across departments
Claims Support
- Work from a shared inbox to process total loss and repair claim notifications
- Create and update cases in Salesforce
- Ensure all required documentation is collected and properly filed
- Use task lists, queues, and follow‑up schedules to track progress
- Access and maintain centralized customer service documents
Minimum Requirements (Must‑Haves)
- Strong proficiency with Outlook email
- Ability to learn quickly and adapt
- Positive attitude and eagerness to work
- Strong attention to detail
- Comfortable working full time, 100% onsite
Preferred Qualifications (Pluses)
- Experience as a Customer Service Representative in financial services, insurance, or claims processing
- Salesforce experience
- Familiarity with LeasePlus
- Background supporting claims (not as extensive as major insurance carriers)
Compensation
- Full‑time equivalent salary: $60,000
Ideal Personality Fit
The ideal Customer Service Representative is energetic, competitive, motivated, and has a positive outlook. Someone who is eager to learn, enjoys structured workflows, and works well in a team environment will thrive in this role.
Work Environment
- Business casual dress code
- Supportive team culture
- Organized, process‑driven environment
MaxSalary: USD62000
MinSalary: USD55000
About the Company
CFS
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.
CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.
Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.