Customer Service Representative II

• Duration: 6 month contract, extension possible
• Pay rate: $21-$24/hr. based on experience
• Job Location: National City, CA
• Schedule: M-F, 1^st shift

• Accurately enter and process customer orders in an ERP system
• Manage high-volume order entry (150–200 orders per day)
• Verify order details via phone and/or email as needed
• Provide outstanding customer support for order placement, availability, and delivery inquiries
• Process electronic orders and handle exceptions as they arise
• Meet or exceed productivity and quality metrics
• Identify and resolve order or delivery issues proactively
• Navigate multiple systems throughout the order lifecycle
• Generate and analyze reports to monitor performance and trends
• Collaborate with team members on process improvements
• Escalate customer issues to management when appropriate
• Support the Customer Care team with data entry and related tasks
• Assist junior team members with customer inquiries
• Communicate potential delays or discrepancies to customers
• Serve as a subject matter expert on ordering platforms and processes
• Handle non-technical inquiries regarding orders, shipments, and invoices
• Maintain confidentiality of customer information
• Participate in daily team meetings and contribute ideas
• Support training initiatives and qualify as a trainer over time
• Perform additional duties and special projects as assigned

• 2–3 years of customer service experience
• 2–3 years of high-volume data entry or order processing experience (150–200 orders/day)
• Experience with ERP systems
• Experience with CRM systems
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment
• Strong problem-solving and de-escalation skills
• Proficiency with 10-key data entry
• Intermediate Microsoft Office skills

• Experience with EDI order processing
• Experience with multiple order entry platforms
• Demonstrated ability to drive process improvements
• Ability to work independently and meet goals
• Adaptability in a dynamic environment

• Bachelor’s degree or equivalent combination of education and experience

• Customer Service
• Data Entry
• Order Processing
• ERP Systems
• CRM Systems

• De-escalation
• EDI Order Processing
• Microsoft Office
• Report Generation
• Problem Solving
• Attention to Detail
• Strong Communication Skills
• Empathy and Customer Care
• Process Improvement
• Goal Setting

• English (read, write, speak)

• Standard background check required
• Opportunity to gain experience in a high-volume, customer-focused environment
• Strong potential for skill development and process ownership

jobpostings@csetalent.com