Customer Service Representative Hybrid
NORTHWESTERN MUTUAL LIFE INSURANCE
FRANKLIN, WI
at Northwestern Mutual, you will be a key ambassador of our client
experience. As part of our client service operations, you will engage
with clients and financial representatives across multiple channels,
expertly resolve inquiries and process transactions related to
insurance, investments, or other financial products, and contribute to a
culture that values proactive problem solving and continuous
improvement. We are committed to providing exceptional support and are
proud to welcome bilingual candidates-particularly Spanish speakers-as
we strive to serve our diverse clientele. This is a Hybrid role for
Franklin, WI 3 days on site and 2 days' work from home - Start Date
October 20th, 2025. Key Responsibilities Client Engagement: Provide
prompt, accurate, and courteous service to clients and financial
representatives via phone, email, and potentially other digital
channels. Deliver personalized support by understanding customer needs
and offering tailored solutions within the scope of Northwestern
Mutual's products and services. Issue Resolution: Handle both basic and
intermediate (semi-complex) inquiries with a clear understanding of our
insurance, investment, or related financial products. Use defined
processes for routine issues while applying critical thinking to suggest
effective solutions for non-standard situations. System Navigation &
Accuracy: Efficiently navigate multiple proprietary and standard
software applications to process requests with exceptional attention to
detail and accuracy. Maintain high accuracy in data entry and case
management, ensuring client information is handled securely and
confidentially according to industry regulations and company policy.
Relationship Building: Develop professional and empathetic relationships
with clients and Financial Advisors. Enhance the overall client
experience and build brand loyalty through proactive communication,
follow-ups, and quality service. Continuous Improvement: Embrace change
in a dynamic environment and actively contribute ideas for process
enhancements to improve efficiency and client satisfaction. Participate
in ongoing training sessions and professional development opportunities
to stay current with products, services, regulations, best practices,
and technological advances. Required Qualifications An Associate's
degree in Business, Finance, or a related field, or an equivalent
combination of education and professional experience. Exceptional verbal
and written communication skills with a strong customer-focused mindset.
Strong organizational and multitasking abilities in fast-paced settings.
Demonstrated proficiency in using modern software packages and
navigating multiple complex systems. A proactive approach toward problem
solving with a commitment to continuous learning and accuracy. Skills
You Have Customer... For full info follow application link. EEO/AA
Employer/Vets/Disability * APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/3F1D2ACC0E064468 Qualified females, minorities, and
special disabled veterans and other veterans are encouraged to apply.
About the Company
NORTHWESTERN MUTUAL LIFE INSURANCE
Who We Are
What we believe.We believe relationships are built on trust. That our lives and our work matter. And that doing what’s right is good for everyone — our clients, our employees, our financial representatives and our communities.
These beliefs launched our company nearly 160 years ago. Today, they’re just a few of the reasons why people choose to build careers at Northwestern Mutual.
That means we’ll be here for the millions of people who are counting on us—our clients, our employees, our financial representatives and our communities.
We care.We make a positive difference in our communities. Nationally, thousands have benefited from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they’re passionate about.
Why Work Here
We’re strong and growing.In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We’re strong, innovative and growing. And we want you to grow with us.
We invest in our people.We provide opportunities for employees to grow themselves, their careers, and, in turn, our business. Movement around the company is encouraged and we help our people build meaningful, long-term careers.
Be part of building our future.We’re expanding our campus in downtown Milwaukee overlooking Lake Michigan. The Northwestern Mutual Tower and Commons will include a state-of-the-art employee Learning Institute, and will feature a natural light-filled, 21st century work environment. This signature development reinforces our commitment to job growth, attracting top talent and drawing new business to Milwaukee.
Enjoy Milwaukee.Located on beautiful Lake Michigan, Milwaukee offers a perfect balance of big city and small town living. Home to Summerfest, the world’s largest music festival, Milwaukee has a thriving music scene, a celebrated annual film festival and vibrant performing arts community. Professional sports teams include the Milwaukee Brewers, Milwaukee Bucks and other major teams. And outdoor family fun is easy here. An extensive urban bike path network links our lakefront parks, beaches and other recreational hotspots.
Our Culture
We are always evolving.At Northwestern Mutual, our employees, and our business, are always evolving. We are agile and continuously learning and improving. We have a work environment that empowers problem solving and encourages innovation—you will make an impact here.
We do what’s right.Our “do-what’s-right” value is pervasive. We ask ourselves: “Is this in the best interest of our clients? Our employees? Our financial representatives?” Acting on this value improves our clients’ experience, and makes Northwestern Mutual a better place to work.
We recognize and develop possibilities in our people.Onsite training and leadership development programs help employees succeed and grow. We also sponsor learning opportunities outside the company to help employees stay current in their fields, network with peers and gain external perspective.
Diversity makes us better.We believe diversity and inclusion cultivate creativity, innovation and a better experience for our clients. That’s why we recruit and grow people who bring unique perspectives, ideas, beliefs and cultural backgrounds.