Customer Service Representative

Deliver support and elevate Lumen’s customer experience with Azul Connections Inc.!

Azul Connections Inc. , a friendly and fast-growing marketing firm, is expanding our Lumen campaign in Las Vegas! We’re looking for a Customer Service Representative who’s ready to deliver top-tier support, brighten customer interactions, and represent the Lumen brand with confidence and care.

As a Customer Service Representative, you’ll be the friendly voice behind Lumen’s customer experience—answering questions, solving service puzzles, and making sure every interaction feels smooth and supportive. In this Customer Service Representative role, you’ll help customers stay connected and confident.

Essential Functions of the Customer Service Representative Role

• Respond quickly to customer questions about Lumen’s internet, phone, and TV services using digital channels with clarity and care.
• Help customers enroll, update accounts, and resolve billing or service issues, making every step smooth and stress-free.
• Record customer interactions and resolutions in internal CRM systems, keeping data accurate for follow-ups and reporting.
• Team up with colleagues and managers to improve support processes, helping enhance the overall Lumen customer experience.
• Communicate professionally and positively, reflecting Azul Connections Inc.’s commitment to friendly, high-quality service.
• Spot chances to recommend Lumen’s additional services, offering helpful suggestions that match customer needs.

Education & Experience Needed for the Customer Service Representative Role

• High school diploma or GED required; additional studies in communications, business, marketing, or customer experience are a plus 
• Up to 2 years of experience in customer service, client support, or a related field, preferably in telecommunications or service-oriented industries.
• Proven problem-solving abilities and strong attention to detail, particularly when handling service inquiries, account updates, and troubleshooting tasks.

Preferred Skills for the Customer Service Representative Role

• Quick rapport-building with Lumen customers, making every interaction feel easy and helpful.
• Comfortable using CRM tools and digital platforms to keep customer records tidy and support flowing smoothly.
• Positive, solution-focused mindset with the ability to juggle tasks and keep cool in a fast-moving support environment.
• Eager to grow, learn, and contribute to a team that celebrates wins, shares knowledge, and keeps things fun and focused.

Help us elevate Lumen’s customer experience—apply now on CareerBuilder!