Customer Service Representative - Grand Rapids Area

Customer Service Representative | Grand Rapids, MI

Salary Range: $42,000 - $62,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in customer service representative? The Pivot Group is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Grand Rapids seeking skilled Customer Service Representatives.

The Opportunity

We are partnering with organizations in Grand Rapids that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with Pivot Group, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Process customer orders accurately, including product specifications, quantities, and delivery requirements.
• Respond to customer inquiries regarding product availability, pricing, technical details, and order status.
• Resolve customer complaints related to product quality, shipping discrepancies, and service issues, collaborating with production and quality control.
• Communicate production lead times, shipping estimates, and potential delays to customers proactively.
• Liaise with manufacturing, logistics, and sales departments to ensure efficient order fulfillment and problem resolution.
• Maintain detailed records of customer interactions, transactions, and complaints within the CRM system.
• Facilitate product returns, replacements, or repair processes in accordance with company policies.

Recommended Qualifications

• Proven experience in customer service, preferably within a manufacturing or industrial environment.
• Excellent verbal and written communication skills for diverse customer interactions.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Ability to quickly learn and understand manufacturing products, processes, and technical specifications.
• Proficiency in CRM software and/or ERP systems for order management and customer data.
• High level of attention to detail and accuracy in order processing and record-keeping.

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle) for order management
• Familiarity with manufacturing production processes or supply chain logistics
• Ability to interpret technical product specifications or engineering drawings
• Previous experience supporting B2B customers in a manufacturing environment

Job Titles That Should Apply

Customer Service Representative, Customer Service Agent, Customer Support Representative, Customer Support Agent, Client Service Representative, Client Service Agent, Support Specialist, Help Desk Representative, Contact Center Representative, Customer Experience Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.