Customer Service Representative
Westpeak Consultants
Fresno, CA
Customer Service Representative – Support Meets Sales at Westpeak Consultants
As a Customer Service Representative , you’ll be the approachable problem‑solver for AT&T customers in Fresno who listens, guides, and occasionally flexes your sales skills. This commission‑based role rewards empathy and your ability to turn conversations into opportunities. Expect to support them with billing and service needs while also promoting solutions that improve their lives.
Every Customer Service Representative must:
Interact with customers to explain AT&T Fiber options
Provide clear, friendly guidance on residential sales
Support clients with billing, service, and product inquiries
Handle customer concerns with empathy and quick solutions
Balance service excellence with sales performance goals
Collaborate with teammates to improve customer experience
Document interactions and maintain accurate records
Promote a positive, supportive environment
Every Customer Service Representative has to have:
Excellent communication and listening skills
Prior Customer Service Representative experience in a related field
Ability to adapt and multitask in fast‑paced settings
Friendly demeanor with a knack for persuasion
Willingness to embrace sales targets alongside service duties
Strong problem‑solving abilities
Team player with a supportive attitude
At Westpeak Consultants, customer service is more than answering questions; it’s also about creating memorable experiences while driving AT&T Fiber sales. That’s why we need a Customer Service Representative who can blend human connection with measurable performance. APPLY TODAY if you’re capable of striking that perfect balance!