Customer Service Representative
Jobot
Fresno, CA
Apply
JOB DETAILS
SALARY
$23–$25 Per Hour
SKILLS
Call Volume, Case Management, Communication Skills, Consulting, Cross-Selling, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Management, Customer Support/Service, Customer/Client Research, Data Management, Detail Oriented, Documentation, Electronic Data Interchange (EDI), Establish Priorities, Field Sales, High School Diploma, ISO (International Organization for Standardization), Identify Issues, Interpersonal Skills, Java IDE (Integrated Development Environments), Legal, Multitasking, Order Processing, Organizational Skills, Problem Solving Skills, Product Support, Promotional Programs, Purchase Orders, Purchasing/Procurement, Resolve Customer Issues, Salesforce.com, Systems Administration/Management, Team Player, Time Management, Training/Teaching, Up-Selling
LOCATION
Fresno, CA
POSTED
6 days ago
This Jobot Consulting Job is hosted by: Beau Pennington
Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.
Salary: $23 - $25 per hour
A bit about us:
We are a growing organization with operations in Fresno. We have a need for a Customer Service Representative to join our department with strong customer service skills in a high-volume call environment. The selected candidate will be organized, detail-oriented, and comfortable working in multiple systems while managing several tasks.
Why join us?
- Reports to the Customer Service Manager
- Will be working on a team with 4 other Customer Service Representatives
- Primary focus is customer support, order entry, and case management
- Full benefits offered
- Stock options
- Paid vacation
Job Details
Job Details:
Our company is seeking an experienced Consulting Customer Service Representative to join our team. This role is responsible for providing exceptional customer service, processing high volume orders, and managing customer accounts. The successful candidate will be a key point of contact for our customers and will handle incoming calls and emails, troubleshoot issues, and support customer needs in a timely and professional manner. This position requires the ability to multitask, shift priorities, and handle constant interruptions, while maintaining a positive attitude and a solid work ethic.
Responsibilities:
- Handle incoming customer calls and emails, providing exceptional customer service at all times.
- Process high volume order entries, including verbal, emailed, and EDI purchase orders.
- Verify and update customer shipping and account information.
- Provide product support and assist customers with discrepancies.
- Use multiple systems including MS Office, JD Edwards, Salesforce, and ERP.
- Adhere to company policies and procedures, ensuring clear and accurate documentation.
- Perform data entry tasks with a high level of accuracy.
- Maintain organization and time management skills in a fast-paced environment with shifting priorities and constant interruptions.
- Utilize problem-solving skills for troubleshooting and conflict resolution.
- Upsell and cross-sell products to customers, demonstrating a strong knowledge of our product range.
- Exhibit excellent telephone etiquette and listening skills.
- Work effectively as part of a team, demonstrating a positive attitude and solid work ethic.
Qualifications:
- 3+ years of experience in customer service, preferably in a consulting role.
- Proven experience with high volume order entry and processing.
- Proficiency in using multiple systems such as MS Office, JD Edwards, Salesforce, and ERP.
- Excellent problem-solving skills with the ability to resolve conflicts effectively.
- Strong product knowledge and ability to upsell and cross-sell.
- Exceptional organization and time management skills with the ability to handle shifting priorities and constant interruptions.
- Excellent telephone etiquette and listening skills.
- Proven ability to work effectively as part of a team.
- Solid work ethic and punctuality.
- Ability to handle tasks in a timely and accurate manner.
- Adherence to company policies and procedures.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
About the Company
J
Jobot
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.
Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).
Ready to find a good job? Create your profile today at Jobot.com 🤖
COMPANY SIZE
100 to 499 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com