Customer Service Representative - Entry Level
GEM
Richmond, Virginia
We have an immediate opening for a motivated Customer Service Representative to join our fast-growing event marketing and brand promotions team. Our company specializes in delivering high-impact customer engagement, client support, and live event marketing campaigns for nationally recognized brands.
In this role, you will play a vital part in enhancing the customer experience, building client relationships, and supporting brand growth through face-to-face interactions at events and promotional activations.
This is a great opportunity for individuals looking to start or grow a career in customer service, client relations, event marketing, and brand representation.
Key Responsibilities
- Provide exceptional customer service and support at live events and promotional campaigns
- Represent client brands as a Brand Ambassador, handling customer interactions and inquiries
- Build and maintain strong relationships with customers, clients, and team members
- Assist in executing event-based marketing and customer engagement initiatives
- Gather and communicate customer feedback and insights to improve service and campaign performance
- Support the rollout of customer-focused marketing and promotional strategies
- Collaborate with internal teams to ensure consistent messaging and service excellence
- Maintain a professional, friendly presence that reflects a positive brand image
What We're Looking For
- Strong communication and customer relationship-building skills
- Ability to multitask in a fast-paced, event-driven environment
- Positive attitude with a professional and approachable demeanor
- Self-motivated with the ability to work independently and as part of a team
- Strong problem-solving skills and attention to detail
- Interest in career growth within customer service, marketing, or client relations
Why Join Us?
- Immediate Start Opportunities
- Clear path for career advancement into leadership and management roles
- Hands-on experience in customer service, brand promotions, and event marketing
- Supportive, energetic, and team-oriented work environment
- Opportunity to work with national brands and high-visibility campaigns
This role is ideal for candidates looking to gain experience in customer service, customer experience, and client-facing roles, while building a foundation in event marketing and brand engagement.