Customer Service Representative - Entry Level

GEM

Richmond, Virginia

JOB DETAILS
LOCATION
Richmond, Virginia
POSTED
1 day ago

We have an immediate opening for a motivated Customer Service Representative to join our fast-growing event marketing and brand promotions team. Our company specializes in delivering high-impact customer engagement, client support, and live event marketing campaigns for nationally recognized brands.

In this role, you will play a vital part in enhancing the customer experience, building client relationships, and supporting brand growth through face-to-face interactions at events and promotional activations.

This is a great opportunity for individuals looking to start or grow a career in customer service, client relations, event marketing, and brand representation.

Key Responsibilities

  • Provide exceptional customer service and support at live events and promotional campaigns
  • Represent client brands as a Brand Ambassador, handling customer interactions and inquiries
  • Build and maintain strong relationships with customers, clients, and team members
  • Assist in executing event-based marketing and customer engagement initiatives
  • Gather and communicate customer feedback and insights to improve service and campaign performance
  • Support the rollout of customer-focused marketing and promotional strategies
  • Collaborate with internal teams to ensure consistent messaging and service excellence
  • Maintain a professional, friendly presence that reflects a positive brand image

What We're Looking For

  • Strong communication and customer relationship-building skills
  • Ability to multitask in a fast-paced, event-driven environment
  • Positive attitude with a professional and approachable demeanor
  • Self-motivated with the ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Interest in career growth within customer service, marketing, or client relations

Why Join Us?

  • Immediate Start Opportunities
  • Clear path for career advancement into leadership and management roles
  • Hands-on experience in customer service, brand promotions, and event marketing
  • Supportive, energetic, and team-oriented work environment
  • Opportunity to work with national brands and high-visibility campaigns

This role is ideal for candidates looking to gain experience in customer service, customer experience, and client-facing roles, while building a foundation in event marketing and brand engagement.

About the Company

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GEM