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Customer Service Representative

PEAK Technical Staffing

Duquesne, PA

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Best Practices, Communication Skills, Computer Skills, Computer Software, Computer Systems, Continuous Improvement, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Establish Priorities, Flexible Spending Accounts, HVAC, High School Diploma, Interpersonal Skills, Maintenance - HVAC, Multitasking, Order Management, Order Processing, Problem Solving Skills, Product Pricing, Resolve Customer Issues, Sales, Sales Management, Sales Support, Track Customer Issues, Training/Teaching, Wholesale Industry
LOCATION
Duquesne, PA
POSTED
11 days ago
#LI-Skilled-01
Customer Service Representative
We are looking for candidates for a leading distributor of HVAC (Heating, Ventilation, and Air Conditioning) products and solutions. We are committed to providing high-quality products and exceptional customer service to our clients in the HVAC industry. We are seeking a dedicated and customer-focused individual to join our team as an HVAC Wholesale Customer Service Representative.

Job Summary: The HVAC Wholesale Customer Service Representative (CSR) will be responsible for providing exceptional customer service to our HVAC contractor and wholesale customers. This role involves processing orders, addressing customer inquiries, resolving issues, and ensuring a smooth and efficient flow of information between the customer and the company.
Key Responsibilities:
1. Customer Interaction:
  • Respond to customer inquiries via phone, email, and in-person.
  • Assist customers in selecting the appropriate HVAC products and solutions.
2. Order Processing:
  • Process and manage customer orders accurately and efficiently.
  • Verify product availability, pricing, and delivery schedules.
  • Ensure orders are entered into the system promptly and accurately.
3. Issue Resolution:
  • Address and resolve customer concerns and issues in a professional manner.
  • Coordinate with internal departments to resolve product or service issues.
4. Product Knowledge:
  • Maintain a thorough understanding of the company's HVAC products and services.
5. Continuous Improvement:
  • Participate in training and development opportunities to stay updated on product knowledge and customer service best practices.
6. Sales Support:
  • Assist the sales team with customer account management and order follow-up.
  • Identify and communicate potential sales opportunities to the sales team.
7. Documentation and Reporting:
  • Maintain accurate records of customer interactions.
  • Prepare and submit regular reports on customer service activities.
Qualifications:
  • High school diploma or equivalent; additional education or certification in HVAC or customer service is a plus.
  • Minimum of 2 years of experience in a customer service role, preferably in the HVAC industry.
  • Understanding of HVAC products and terminology.
  • Excellent communication and interpersonal skills.
  • Proficiency in using computer systems and software.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.

About the Company

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PEAK Technical Staffing

For over 50 years, PEAK has excelled in providing comprehensive staffing and workforce solutions. We go beyond traditional staffing to offer a holistic, on-demand workforce model, addressing every facet of your workforce needs.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
http://www.peaktechnical.com