Customer Service Representative

Customer Service Representative – Be the Voice of Excellence - Tuck and Howell Plumbing, Heating & Air

Are you the kind of person who can keep customers calm, schedules on track, and details from slipping through the cracks?

Do you take pride in getting things right the first time?

Want to join a team that values honesty, quality work, and people who truly care?

If so, Tuck & Howell could be the right fit for you.

The Role (Your Day-to-Day)

You’ll be the first voice our customers hear when they need help. Your job is to bring calm, clarity, and confidence to every interaction while keeping the office running smoothly behind the scenes.

You’ll answer calls, schedule appointments in ServiceTitan, support dispatch, update customer information accurately, and help make sure technicians and customers stay informed. This role is ideal for someone who’s organized, steady under pressure, and genuinely enjoys helping people.

What You’ll Be Responsible For

• Answer incoming customer calls, emails, and online service requests with professionalism and warmth
• Schedule and coordinate service appointments efficiently using ServiceTitan
• Support dispatching and communication between customers, technicians, and office team members
• Help customers with basic service questions and next-step guidance
• Handle customer concerns with empathy, clarity, and a solutions-first mindset
• Keep customer records, call notes, and scheduling details accurate and up to date

What Makes You a Fit

• ServiceTitan experience is required
• Strong customer service and phone communication skills
• Ability to multitask and stay organized in a fast-paced office environment
• Professional, positive attitude with a genuine desire to help people
• Confidence handling customer concerns while staying calm and respectful
• Experience in customer service, dispatch, call center, or office coordination is strongly preferred

Compensation

• $16–$18/hour
• Medical, dental, and vision benefits
• 401(k) with company match
• Gym membership
• Paid holidays
• Paid vacation time
• Stable, full-time role with a trusted local company

Our Hiring Process

We believe in being upfront and respectful of your time. Our process is simple, structured, and moves quickly.

1. Click apply and answer a few Who, What, When questions. (5 min)
2. You'll be texted a link for a ~15min questionnaire that will help match you to the job.
3. You'll get a text for quick 1-way video questions. (~9 min)
4. We'll send you a link to get scheduled for an Online interview.
5. We'll send you a link to get scheduled for an in-person interview.
6. You can easily be in for an interview within a couple days from right now.

We respond to every applicant who completes the process.

Why You’ll Love Working Here

Tuck & Howell has been serving local families since 1969, and we’ve built our reputation on trust, timeliness, honest pricing, and long-lasting solutions. We believe in doing the job right the first time — for our customers and for our team.

If you want to work somewhere your effort matters, your work is noticed, and quality still means something, you’ll feel at home here.

If you’re ready to bring your professionalism, people skills, and ServiceTitan experience to a company that values quality and integrity, apply today.

Join the Tuck & Howell team — and help us keep doing the job right the first time.