Customer Service Representative Distribution Center
Bedrosians Tile and Stone
Jacksonville, FL
Job Overview
Under the supervision of the Operations Manager, the Distribution Customer Service Representative provides exceptional customer service to all company branches. You are responsible for providing accurate, reliable, and helpful information in a timely manner. You are responsible for assisting branches in creating solutions to problems.
Duties
- Manage daily orders placed by branches for products supplied by the ADC
- Build truckload shipments on scheduled delivery days
- Communicate freight quotes on special deliveries to the Transportation Department
- Review each transfer order for material status/availability and manages back orders
- Assist branch staff with questions or revisions regarding their orders
- Communicate with branch staff regarding any issues or changes to their orders
- Create pick tickets and distribute to ADC warehouse shipping supervisors
- Schedule LTL carriers and process LTL Bills of Ladings
- Invoice and file all completed pick tickets and invoices
- Work with branch and ADC staff on shipment/invoice errors and corrections
- Help cover duties of other CSR's when out of the office
- Find solutions to issues and quickly adapt to changes
- Work cooperatively in team environment
- Work within the framework of the company's defined policies, procedures, goals and directives.
- Any other duties required of this position
Minimum Qualifications
- High School Diploma or Equivalent
- College degree is a plus
- 3 years' experience in customer service
- Bi-lingual in Spanish is a plus
- Excellent verbal and written English communication skills
- Close attention to details and high level of accuracy
- Excellent attendance at current or previous employment
- Desire to work in a fast paced and positive environment
- Self-motivated and proactive'career driven
Bedrosians is an Equal Opportunity Employer. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please submit your application through our Careers page: https://bedrosians.applicantpro.com/jobs/
About the Company
Bedrosians Tile and Stone
In business since 1948, Bedrosians is now one of the nation's premier manufacturers, importers and distributors of ceramic and porcelain tile, decorative and glass mosaics, and natural stone. Our vision is to be the most customer-centric tile company in the United States. Our mission is to offer clients a place to buy the most trend-setting tile and stone products available in the market through a seamless purchasing experience.
Why Work at Bedrosians
- Competitive pay
- Full medical, dental, and vision benefits package
- Company longevity and industry leader
- Thorough new employee training through our online training system
- We care about employee and customer relationships
- We love to acknowledge team work, work anniversaries, and excellent customer service through our employee recognition programs
- We value and practice social responsibility by donating materials to Habitat for Humanity's Restores, community giving, solar panels on multiple buildings, and human trafficking education for our truck drivers and procurement team