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Customer Service Representative

Connexion Systems + Engineering

Danvers, MA

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JOB DETAILS
LOCATION
Danvers, MA
POSTED
20 days ago
Job Title: Customer Service Representative
Pay Rate: Open
Location: Danvers, MA
Duration: Temp to Perm
Shift: M-F 8am – 5pm (no flexibility currently for different hours)

Notes from Intake:
  • Supervisor was promoted, so we are looking to back-fill her spot.
  • High volume of emails needs someone who can keep pace with the department.
  • Fast paced environment. Lots of emails to keep up with
  • Years’ Experience: 1-3 years
  • Education: Associate degree or equivalent work experience
  • Drug test 4 panel – THC is NOT a disqualifier.
  • E-Verify – Must be US Citizen and ITAR compliant.
  •  
Job Summary:
The focus regarding this position will be to assist the customer service team in their day-to-day activities. Including but not limited to entering quotes, entering orders, order checking, expediting, and other administrative tasks.

Essential Functions:
  • Provide accurate and on times quotes to the assigned customer base (book pricing/contract
  • pricing/special pricing).
  • Ensure that client issues are dealt with in an efficient manner, informing the Customer Service
  • Supervisor of any problems that may arise.
  • Order entry and change order/ schedule management.
  • Ensure that all processes and procedures are complete and quality standards are met.
  • Provide two-way communication between client and team, to promote strong team
  • representation.
  • Provide outstanding customer service.
  • Other related administrative and customer service duties as required.
  • Process expedites requests with planning team.
Required Skills/Qualifications:
  • Self-motivated with a positive attitude and strong work ethic.
  • Ability to work effectively and collaboratively across all levels of the organization.
  • Exceptional organization skills with strong attention to detail.
  • Excellent time management, sense of urgency and follow-through skills.
  • Effective interpersonal, written, and verbal communication skills.
  • Ability to multi-task and manage competing priorities in a faced paced, high-pressure and results oriented environment.
  • Proficiency in Microsoft Office applications.
  • 1-3 years’ experience.

About the Company

C

Connexion Systems + Engineering

Connexion is an award-winning professional staffing firm that strives to be the unrivaled staffing solution for job seekers by expertly connecting talent with opportunity.  Over the last 20 years Connexion has built the most admired team of staffing experts in the industry.  We give back, change lives and offer unconditional support to the candidates we represent.

Put Connexion's 20 years of experience to work for you! Our professionals have unrivaled relationships and contacts with the hiring managers, human resources team and decision makers at the most desirable companies to work for.

Don't let your resume get lost in an inbox, Connexion's recruiting team will advocate on your behalf to get you the job you want

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
https://www.csetalent.com/