Customer Service Representative (CSR)
Ice Speak Social
Los Angeles, CA
About the Company
Ice Speak Social is a growing communications and customer engagement company focused on delivering exceptional support experiences for clients and their customers. We value professionalism, teamwork, and strong communication.
Job Summary
We are seeking a reliable Customer Service Representative (CSR) to assist customers with inquiries, provide accurate information, and ensure a positive customer experience. This role is ideal for someone who enjoys helping people and working in a fast-paced environment.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat
Provide accurate information about company services
Resolve customer concerns and escalate issues when necessary
Document customer interactions in internal systems
Maintain high standards of customer satisfaction
Follow company procedures and communication guidelines
Qualifications
High school diploma or equivalent
Strong communication and interpersonal skills
Customer service or call center experience preferred but not required
Basic computer and data entry skills
Ability to multitask and stay organized in a fast-paced environment
Bilingual (English/Spanish) is a plus
What We Offer
Paid training
Competitive hourly pay
Opportunities for growth
Supportive team environment